Service & Help-Desk

These solutions are to achieve business alignment by translating business demands into IT services and cost-effectively delivering those services to the business.

By providing a single mechanism and process for capturing and prioritizing business demands, Service Desk solutions enable IT governance. They can deliver critical insight into and control of the assets,

processes, people and projects supporting those services — providing visibility into the total cost of delivering IT services and their performance.

Solutions include:

• Desktop and Server Management
• Service Desk